How to manage patient access issues and complaints arising post-COVID
Many practices have struggled to keep up with the sharp rise in demand for dental appointments post-COVID from both new and existing patients, along with a corresponding increase in the incidence of complaints. This talk aims to better equip practices to professionally manage such access issues and to deal more effectively with complaints.
- By the end of this session you should be able to:
- •Better manage the increasing demand for appointments
- •Successfully manage complaints when they do arise
- •Prevent complaints from escalating