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How to manage patient access issues and complaints arising post-COVID

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How to manage patient access issues and complaints arising post-COVID

17 Sep 2021
Compliance Hub

Many practices have struggled to keep up with the sharp rise in demand for dental appointments post-COVID from both new and existing patients, along with a corresponding increase in the incidence of complaints. This talk aims to better equip practices to professionally manage such access issues and to deal more effectively with complaints.   

  • By the end of this session you should be able to:
  • •Better manage the increasing demand for appointments
  • •Successfully manage complaints when they do arise
  • •Prevent complaints from escalating
Speakers
Amit Rai, GDP and Practice Owner - GSK

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