Legal & ethical issues and handling complaints
This presentation will take a fresh look at complaints and their management, examining why complaints arise, and suggesting proven ways to stop them from escalating. Along the way several practical tips will be offered to strengthen our defences against potential complaints.
- As a result of attending this presentation, participants will
- 1. Recognise the sources of patient dissatisfaction and the reasons why patients might decide to take things further
- 2. Understand the attitudes and skills required for effective complaints management
- 3. Be able to review their own com