About Your Trainer: Ramin Semsar “Customer service is not something you do, but something you become.” Ramin, born in London, has been working in guest relations for luxury hotels and training the hospitality industry for over 15 years. His career started as a receptionist in Hyatt Regency London The Churchill, a 5-star luxury property. He was promoted to departmental trainer within six months and then further promoted to guest relations overseeing arrivals of regular guests, VIP’s & Celebrities (President Obama & Michelle Obama, Neymar, Jessie J, Secretary of State John Kerry, Princess of Saudi Arabia and many more). Ramin also gained experience working in Marbella, Spain, on Luxury 5 star resorts as their youngest guest relations manager. His flair for delivering the highest level guest experiences allowed him to make a natural transition as a trainer. In recent years, Ramin has recently been a trainer at a leading hospitality training company, serving teams from some of the world’s most respected hotels.