The patient workflow is evolving faster than ever. From the first phone call to follow-up care, every touchpoint shapes a patient’s perception of your practice. In this fireside chat, our panel will explore how practices can optimise workflows, not just clinically, but across the entire patient journey. We’ll discuss where opportunities are being missed, how technology such as AI and cloud platforms can support both teams and patients, and how practices can design experiences that foster confidence, comfort, and long-term loyalty.

• Spot common inefficiencies in the patient workflow. · Spot hidden revenue opportunities · Understand how technology can enhance the patient journey. · Recognise the role of environment and experience in patient confidence. · Use data and reporting to support practice growth and improve the patient journey.