“Let’s talk about it” – real conversations that matter in dentistry
03 Oct 2025
Practice Owners & Business Management
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Learning Content
Join Lisa and Mark of the Great Boss Academy for a lively, unscripted dive into the highs and hiccups of communication in the dental world. From patients to practice teams, and teams with each other, no interaction is off-limits as they step boldly out of their comfort zones and into live role-play.
- Recognise the role of personal communication preferences on dental team dynamics and patient experience-
- Understand barriers to effective communication, including assumptions, discomfort and emotional response-
- Observe how role-play and reflective discussion can unearth opportunities for improvement-
- Gain awareness of alternative communication approaches that promote empathy and understanding.
Aims
To explore the impact of communication styles on patient and team interactions in dental settings-
To demonstrate, through live role-play, common scenarios where communication can either support or undermine trust, clarity and collaboration-
To inspire confidence in adapting language, tone and communication strategy to suit different individuals and situations.
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