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2025 conference programme

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"Let’s talk about it” – real conversations that matter in dentistry

04 Oct 2025
Practice Owners & Business Management
A , B , D

Learning Content

Join ADAM Chairperson Lisa Bainham and Mark Topley of the Great Boss Academy for a lively, unscripted dive into the highs and hiccups of communication in the dental world. From patients to practice teams, and teams with each other, no interaction is off-limits as they step boldly out of their comfort zones and into live role-play (yes, really).

By the end of this session, delegates will: 

  • Recognise the influence of personal communication preferences on dental team dynamics and patient experience.
  • Understand key barriers to effective communication, including assumptions, discomfort and emotional response.
  • Observe how live role-play and reflective discussion can unearth opportunities for improvement in real-time practice scenarios.

Aims

To explore the impact of communication styles on patient and team interactions in dental settings. To demonstrate, through live role-play, common scenarios where communication can either support or undermine trust, clarity and collaboration. To inspire confidence in adapting language, tone and communication strategy to suit different individuals and situations.
Speakers
Lisa Bainham, President - Adam
Mark Topley, Director - Great Boss Academy

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