"Let’s talk about it” – real conversations that matter in dentistry
04 Oct 2025
Practice Owners & Business Management
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Learning Content
Join ADAM Chairperson Lisa Bainham and Mark Topley of the Great Boss Academy for a lively, unscripted dive into the highs and hiccups of communication in the dental world. From patients to practice teams, and teams with each other, no interaction is off-limits as they step boldly out of their comfort zones and into live role-play (yes, really).
By the end of this session, delegates will:
- Recognise the influence of personal communication preferences on dental team dynamics and patient experience.
- Understand key barriers to effective communication, including assumptions, discomfort and emotional response.
- Observe how live role-play and reflective discussion can unearth opportunities for improvement in real-time practice scenarios.
Aims
To explore the impact of communication styles on patient and team interactions in dental settings.
To demonstrate, through live role-play, common scenarios where communication can either support or undermine trust, clarity and collaboration.
To inspire confidence in adapting language, tone and communication strategy to suit different individuals and situations.
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