Calm by design: creating exceptional practice experiences
10 Oct 2026
Practice Owners & Business Management Theatre
Learning Content
Lochan Sidhu, Dentist and Product Manager at Dentally, explores how joined-up booking, reminders, digital forms, AI tools, diagnostics and payments reduce friction. Discover how small improvements across the patient journey create a calmer experience for patients and a less stressed practice team.
Aims
Understand the key factors impacting quality of patient experience - Explore how technology can reduce admin burden and improve workflows - Identify ways to create a more supportive, efficient patient journey - Consider practical steps to improve the patient experience and long-term retention for a calmer patient journey on practice teams.
CPD Development Outcomes
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