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2026 Conference programme

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What makes patients choose your practice? Standing out in a competitive landscape

09 Oct 2026
Practice Owners & Business Management Theatre

Learning Content

What really sets one practice apart from another? In this panel practice owner Dr Manrina Rhode,  leadership consultant Mark Topley, dental consultant Lucy Simic explore what genuinely influences patient choice, from team culture and communication to brand, experience and business strategy. Hosted by Trishala Lakhani. Expect candid discussion, practical takeaways, and fresh perspectives for practice owners looking to stand out in a crowded, competitive market.

Aims

-This panel aims to help practice owners understand what truly drives patient choice in a competitive dental market. -Drawing on leadership, business, and patient experience perspectives, the session will explore how culture, communication, and strategy shape a practice's reputation. -Delegates will leave with practical insight and renewed clarity on how to position their practice as the clear choice for patients.
Chairperson
Trishala Lakhani, Broadcaster
Speakers
Mark Topley, Leadership, Culture and Team Performance Consultant - Exceptional Team Performance
Lucie Simic, Dental Business Consultant and Owner - LCS Healthcare Consultancy
Manrina Rhode, Cosmetic Dentist and owner of DRMR Clinic and Academy - DRMR

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